Privacy & Personal Data Protection Policy
Introduction
evcharger4all.gr places particular emphasis on protecting the privacy and personal data of its visitors/customers and always tries to operate in accordance with the new personal data protection regulation (GDPR)
This policy applies to cases where we act as data controllers for the data we receive from our site visitors and customers.
We use cookies on our website. During your first visit to our website we will ask you for your consent to the use of cookies, which are not absolutely necessary and critical for the functions of the site. From then on, you will be asked for new consent at regular intervals. For the policy and use of cookies there is also a special page that you can visit on the site.
Our site allows you to choose how we use and process your personal data. For example, you can request to be unsubscribed from our newsletter so that you do not receive informational and/or promotional material from us via email.
In this privacy policy, the words “we”, “us”, “our” refer to our company and in particular to evcharger4all.gr and as the data controller.
Transfer of your data to third parties
We reserve the right to forward your personal data to an insurance company with which we cooperate and/or to our professional advisers, to the extent reasonably necessary for the purposes of obtaining or maintaining insurance coverage, risk management, obtaining professional advice or establishing, practicing or defense of legal claims, whether it is a judicial proceeding or an administrative or out-of-court proceeding.
Financial transactions related to our website and services are carried out through our payment service providers, banks, Paypal, Viva. We forward transaction data to our payment service providers only to the extent necessary for the purposes of processing your payments, refunding payments, and dealing with complaints and inquiries about those payments and refunds.
We reserve the right to forward the data resulting from your inquiry to us to one or more of the selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you so that they can offer you, goods and/or services. Each such third party will act as a data controller in relation to the survey data we provide to it, and each time it communicates with you, each third party will inform you of its own privacy policy, which will govern the use of personal your data from third parties.
In addition to the above cases of forwarding personal data (Section 3), we may forward your personal data where the forwarding is necessary to comply with a legal obligation to which the data is subject or to protect your vital interests or the vital interests of of another natural person. We may also forward your personal data when such forwarding is necessary for the exercise or defense of legal claims, in a judicial proceeding or in an administrative or extrajudicial proceeding.
Transfer of your data to third countries
In the section below, we provide information about the circumstances under which your personal data may be transferred to countries outside the EU.
Our company and our online store have offices and headquarters in Greece. The European Commission has taken an “adequacy decision” regarding each country’s data protection laws. Data transfers to each of them will be protected by appropriate safeguards, i.e. clauses adopted or approved by the European Commission.
Our site’s hosting facilities are located within the EU. The web hosting service providers we work with meet all the requirements of the new European regulation (GPDR). The European Commission has taken an “adequacy decision” regarding each country’s data protection laws. Transfers to each of them will be protected with appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
Retention and deletion of personal data
This Section sets out our data retention policies and process, which are designed to ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
Personal data that we process for any purpose or purposes is not kept for longer than is necessary for the purpose of the processing.
We keep your personal data for a period of time:
- reasonable, for making available and shipping our products to you.
- for user/customer accounts, for as long as the customer needs, until they decide to go ahead and request their deletion from our records.
In some cases, it is not possible for us to determine in advance the periods for which your personal data will be retained.
Notwithstanding the other provisions of this section, we may retain your personal data when such retention is necessary to comply with a legal obligation to which we are subject or to protect your vital interests or the vital interests of another natural person.
Website Content
Although evcharger4all.gr updates and publishes the content on this website in good faith, no representation is made regarding the completeness or accuracy of the information contained herein. Some parts of the website may be incomplete, contain errors or expire – be removed – deleted at any point in time. evcharger4all expressly disclaims and assumes no obligation to update any content on this website. evcharger4all.gr reserves the right to add, modify or delete information on the website at any point in time.
Any software available for down-loading from this server is the intellectual property of evcharger4all or its suppliers. The use of such files – documents from this server is restricted solely to personal use and for informational, non-commercial purposes. They will not be copied, placed on another computer network, or distributed by other means of communication. There is absolutely no interference with the documents. Any other use is strictly prohibited by law and may result in severe civil and criminal penalties. Violators will be prosecuted.
evcharger4all makes no representations that the information contained in the documents and notices posted on this server are appropriate for any purpose. Each such document and related graphic illustration is provided “as is” without any guarantee of any kind whatsoever. evcharger4all is not responsible or liable for compensation for any damage and moral harm resulting from failure to provide support services. You are free to use evcharger4all.gr – evcharger4all.gr in accordance with the Law and good morals. You are solely responsible for the contents of your transaction information. evcharger4all does not exercise any kind of correction or intervention in the data you transfer. We ask that you fill in the following fields correctly (name, address, email, contact numbers) in the online contact forms. Your use of the evcharger4all site is subject to Greek and International laws and you agree not to use our site to violate these laws.
Right of withdrawal
From the initial submission of the customer’s order up to a deadline of 14 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and indeed when there are several in the same order from the delivery and of the latter while when there is an obligation to deliver products at regular intervals from the delivery of the former, the customer is entitled to withdraw from the sale.
This withdrawal is without justification and without any charge, and if the item has already been delivered, the customer must return the product exactly in the condition in which it was received, with all its accessories, the forms that accompany it and its packaging in excellent condition. The return of the item is accepted, only if the buyer has first paid any amount incurred by the company for sending the item to him and the shipping costs for the return of the item.
The declaration of withdrawal is exercised in writing or electronically and evcharger4all is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it is received. Following the declaration of withdrawal, evcharger4all is obliged to return the price it received. The refund to the customer will be made in the case of credit card billing as follows: in the event that by the time the item is withdrawn and returned the price has been paid to the COMPANY by the Bank, the COMPANY will be obliged to inform the Bank of the cancellation of the transaction and the bank will carry out any act provided for on the basis of the contract it has drawn up with the customer. evcharger4all after this update does not bear any responsibility for the time and method of execution of the offset, regulated by the aforesaid contract. In the case of cash payment, if the customer had chosen the “pick up from the store” option, it will be done by returning his money to him from the store where he picked up the product.
The return will be made no later than within fourteen (14) working days of both the product and the price. Delivery costs are not refunded and the customer must bear the costs of returning the products. The customer is also obliged (unless the supplier has offered to collect the goods himself) to return the products within 14 calendar days from the day on which he communicated the withdrawal. The customer is responsible for indemnifying the company if he used other than the one it is necessary to establish the nature, characteristics and operation of the goods in the period until the declaration of withdrawal and the COMPANY is entitled to agree with the customer its compensation even with mutual netting. In case the withdrawal concerns the provision of services, the customer must pay an amount proportional to the provided up to the declaration of withdrawal. If the consumer exercises the right of withdrawal any associated contracts expire automatically, at no cost to the customer.
How we use your personal data.
This section describes:
The categories of your data that we may collect and process.
In case your data was not obtained directly from us but from a third party, we clearly state the sources.
The reasons for collecting and processing the data
The legal bases of this processing.
Performance information– During your visit to our website we will probably process your data (data processing). Data processing may concern IP address, geographic location, browser type, operating system, traffic source (from where you arrived at our site), visit duration, page views, site browsing, as well as information on the time and frequency of use of the site from you.. This information is collected through Google’s popular Google Analytics platform and is required exclusively for matters of improving the performance of our site and the services offered by us to you. The legal basis for the collection and processing of the above data is defined as the consent of the user during his first visit (with the acceptance of cookies), as well as the legitimate interest of the company, which results from the need to improve our performance and services and from the need to service orders by sending them to a person (customer) with a physical address (shipping address) and contact details for the best possible information of our customers.
Personal account information– When using our online store we collect, process and use your personal account data (“account data”). “Account data” includes: name, email, contact phone number, shipping address and/or billing address. “Account data” is collected from you for the purposes of serving you and completing your purchase. “Account data” is processed for the purposes of completing our services, for the security of the site and/or its visitors, for maintaining backup copies of our business data, as well as for customer communication. In addition to the above legal bases, we also process the data on the legal basis of the conclusion of a contract between us for the sale of goods, which refers to the terms of use of the site.
Our business maintains access to your information contained in your personal profile on our website (“profile data”). Profile data may include name, address, telephone number, email address. Profile data may be processed for the purposes of completing orders and shipping them to customers. The legal basis for this processing is consent, our legitimate interest, i.e. the proper management of our website and business, the performance of a contract between us and/or taking steps, at your request, to enter into such a contract.
Our business maintains access to information about transactions, including purchases of goods and services, that you enter into with us through our website (“transaction data”). Transaction data may include your contact information, and transaction details. Transaction data may be processed for the purpose of supplying the purchased goods and services and maintaining appropriate records of such transactions. The legal basis for this processing is to perform a contract between us and/or to take steps, at your request, to enter into such a contract in defense of our legitimate interests, i.e. the proper management of our online store.
Our business retains access to the information you provide to us to subscribe to email alerts and/or newsletters (“alert data”). Notification data may be processed to send you the relevant notifications and/or newsletters. The legal basis for this processing is your consent, but also the performance of a contract between us
Our business has access to any of your personal data identified in this policy where necessary to establish, exercise or defend legal claims, whether in legal proceedings or in an administrative or out-of-court proceeding. The legal basis for this processing is our legitimate interests, i.e. the protection and assertion of our legal rights, your legal rights and the legal rights of others.
In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary to comply with a legal obligation, or in order to protect your vital interests or the vital interests of another natural person.
Please do not submit any third party personal information to us unless specifically requested.
Liabilities
Our company may change/update these terms at will.
You should check this page regularly to be informed of any changes to these terms.
Our company will inform you of any changes to these terms via email or personal message or any other communication method you have chosen.
Your rights
In this section, we describe and inform you about the rights of the consumer (your rights), as they are described by the new personal data protection regulation (GDPR). Some of these rights are described in complex legal terms and therefore have not been included in this text in full detail. You can contact the relevant authorities for a full explanation of the terms and your rights.
Your basic rights as a consumer, based on the new regulation, are:
- the right to access your data
- the right to correct data
- the right to erasure
- the right to restriction of processing
- the right to object to processing
- the right to portability
- the right to report to a competent authority
- the right to withdraw consent
You have the right to confirm whether you want us to process your data and when we process it, you have the right to access the data at any time, as well as additional information about it. The additional information concerns the purpose of the processing, the categories of data we collect and the recipients of the data. As long as the rights and freedoms of third parties are not affected, we can provide you with a copy of all your personal data. Your personal data can be viewed and edited by logging into your personal account in our store if you have created one.
You have the right to edit and correct data that you consider to be inaccurate, as well as to complete personal data when required to better serve you.
In some cases you have the right to delete your data completely without any delay. These cases include: a. personal data that are no longer necessary in relation to their original processing purpose. b. Withdrawal of your consent to the processing of your data. c. object to the processing based on specific articles of the applicable legislation. d. the processing only concerns direct advertising actions. e. the data is subject to illegal processing. However, there are also exceptions to the right to erasure, which apply when data processing is absolutely necessary: to ensure freedom of expression and access to information, to ensure compliance with legal obligations and to exercise legal rights and appeals.
There are cases where you can restrict the processing of your data. These are: you do not agree with the accuracy of the data, you consider the processing unlawful but do not wish to delete it, your data is no longer necessary for processing by us, but you need it for the purposes of exercising legal rights and appeals and when you have objected to the processing and await the result of this action. Where data processing is restricted based on the above, we may continue to collect and store your data, but we will only use it: with your express consent, to take legal action, to protect the rights of other legal or natural persons or for serious reasons of public interest.
You have the right to object to the processing of your personal data for reasons related to your particular situation, but only to the extent that the legal basis of the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any public authority delegated to us or the purposes of legitimate interests pursued by us or by a third party. If you make such an objection, we will stop processing your personal data, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or the processing concerns the exercise or defense of legal claims.
You have the right to object to the processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will stop processing your personal data for this purpose.
You have the right to object to the processing of your personal data for scientific or historical purposes or for statistical purposes, for reasons related to your particular situation, unless the processing is necessary for the fulfillment of a task carried out for reasons of public interest.
To the extent that the legal basis for the processing of your personal data is a) consent or b) that the processing is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract, and this processing is carried out by automated means: you have the right to receive your personal data from us in a structured, widely used and machine-readable format. However, this right does not apply if it adversely affects the rights and freedoms of others.
If you believe that the processing of your personal data violates data protection laws, you have the legal right to lodge a complaint with a supervisory authority responsible for data protection. You can do this in the EU Member State of your habitual residence, your place of work or the place of the alleged infringement.
To the extent that the legal basis for processing your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of the processing prior to withdrawal.
You may exercise any of your rights in relation to your personal data by written notice to us or in some cases by directly accessing your account data.
evcharger4all.gr undertakes to inform its subscribers in detail (members with an account whose personal information is stored) within 72 hours, via email or any other available means, in case of malicious action (hacking) or any other loss/leakage of their personal information data.
